5
Reports (24h)
Safaricom Logo

Is Safaricom down today or working fine?

Currently, there are no major outages affecting Safaricom in Kenya. In the last 24 hours, only a small number of reports have been submitted. The situation is within the normal range.

How is the status of Safaricom determined?

The status is calculated based on user reports submitted during the last 24 hours. A small number of reports usually indicates normal operation.

Based on user reports • Last updated at 11 Nov 2026 at 11:06

Outage report timeline

3 reports were recorded for Safaricom over the past 24 hours.

The first reports appeared around 7pm. The highest number of reports occurred around 7pm.

Outage reports
Average (last 7 days)
Current
11 Nov 2026 at 11:06
reports
in the last hour
12pm 2pm 4pm 6pm 8pm 10pm 12am 2am 4am 6am 8am 10am Check now
↯
First report
7pm
↗
Highest peak
7pm · 1 reports
◔
Status
Elevated
⌘
Affected
Regionally affected

Latest user reports for Safaricom

No new reports have been submitted today

Reports from the last days are displayed below. New reports appear immediately.

R
Ronny Kiptoo 1 day ago
I have been having trouble accessing mobile data since early morning. Is there a service issue in my area?
P
Peter Njoroge 1 week ago
I have been having trouble accessing mobile data since early morning. Is there a service issue in my area?

What problems are users reporting with Safaricom?

Users most often report the following issues:

  • ⚠️ Slow Mobile Internet
    60
  • ⚠️ No Signal
    40
  • ⚠️ Mobile Data Not Working
    0
  • ⚠️ Network Connection Problems
    0
  • ⚠️ Calls Not Connecting
    0

Affected areas

Reports have recently increased in the following locations:

  • 📍 Nairobi
  • 📍 Mombasa
  • 📍 Amsterdam
  • 📍 Nakuru
  • 📍 Addis Ababa
  • 📍 Berlin
  • 📍 New York
  • 📍 Doha
  • 📍 Riyadh
  • 📍 Tokyo
  • 📍 Mumbai

What can you do now?

No major outages are currently known. If you still experience problems:

  1. Check your internet connection or device
  2. Look for official updates from Safaricom
  3. Submit a report if the issue continues

Are you having problems with Safaricom?

Share your experience with Safaricom. Your report helps others understand whether the service is currently down.

R
Ronny Kiptoo 1 day ago
📍 Postal code 20100
I have been having trouble accessing mobile data since early morning. Is there a service issue in my area?
P
Peter Njoroge 1 week ago
📍 Postal code 00200
I have been having trouble accessing mobile data since early morning. Is there a service issue in my area?
E
Everlyn 1 week ago
📍 Postal code Nairobi
No connection on my router
J
Jason 2 weeks ago
📍 Postal code 00100
My internet connection has been very slow. Is anyone else experiencing the same issue?
C
Cynthia akinyi awende 2 weeks ago
📍 Postal code 40100
My call keep on disconnecting yet i have enough airtime
n
nyaga Derrick 3 weeks ago
📍 Postal code kirinyaga
problem with reactivating one of my simcad
P
Paul Mbugua 3 weeks ago
📍 Postal code 01002
Network lag
P
Paul Mbugua 3 weeks ago
📍 Postal code 01002
Network lag
D
Daniel Kiptoo 1 month ago
📍 Postal code 00200
My Safaricom connection has been unstable, and I am having trouble using mobile data and making calls.
I
Irene Muigai 1 month ago
📍 Postal code 00502
The internet keeps dropping Osupuko Estate Rongai
B
Brian Mwangi 1 month ago
📍 Postal code 00100
My Safaricom internet connection has been very unstable today. The connection keeps dropping and pages take a long time to load.
J
Jacob 1 month ago
📍 Postal code Thika
No fiber internet
A
Amina 1 month ago
📍 Postal code 80100
Safaricom has been having network problems in Mombasa today. Mobile data is very slow and calls keep dropping.
D
Daniel Kiptoo 1 month ago
📍 Postal code 00506
Safaricom has been having connection issues. The network keeps dropping and mobile data is extremely slow.
L
Lusasi Nzaywa 2 months ago
📍 Postal code Siaya
Data is a nightmare, Calls are dropping This is the norm in siaya for the past 7 months
I
Isaac Nzioka 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac Nzioka 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues
I
Isaac 2 months ago
📍 Postal code parklands
Experience low mobile data connection and poor network issues

Report a service issue

Briefly describe your experience with Safaricom. Your report helps others see if the service might currently be down.

The name you enter will appear next to your report.

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